Privacy Policy

This Privacy Policy explains how we handle information when you use SwapReels, including our website, account features, and AI video generation tools (the "Service").

By using the Service, you agree to this Privacy Policy.

We collect only the information necessary to operate and protect the Service.

Account information

• Name and email address used for account access
• Account authentication and session information
• Records needed for account security and verification

Usage and plan information

• Selected plan or subscription access status
• Generation activity tied to your account
• Information you submit or generate through the Service
• Basic output details needed to provide, troubleshoot, and let you access results

Creative inputs and outputs

• Materials you upload, link, or otherwise submit
• Information needed to create the requested output
• Generated output made available to you

Technical information

• IP address and device/browser information for security and abuse prevention
• Basic request metadata needed to operate, protect, and troubleshoot the Service
• Fraud, spam, and misuse-prevention signals

Your creative inputs are used to provide the video generation you request and related account features. We process your submitted materials only as needed to operate the Service, enforce these policies, and comply with applicable law.

We do not use your creative inputs or generated videos for:

• Advertising or behavioral profiling
• Selling personal or creative data
• Training AI models by us
• Letting other users access your private generation history

Generation history and result access records may remain available in your account while your account is active, subject to this policy and Service availability.

• No sale of personal data or creative assets
• No use of personal or creative data for advertising profiles
• No claim of ownership over your creative assets
• No storage of payment card details by SwapReels
• No public access to your account history or generated video records

We use your information only to:

• Authenticate users and manage accounts
• Operate plan access and generation limits
• Provide requested generation, preview, download, and account features
• Prevent fraud, spam, abuse, and unsafe automated activity
• Maintain Service security, reliability, support, and legal compliance

We do not use personal or creative data for advertising or unrelated profiling.

SwapReels operates with generation plans. Users may select a plan that provides access to a monthly generation allowance.

• Generation access is associated with the user account
• Account records may reflect usage and plan status
• If paid checkout is enabled, payment processing is handled securely
• We do not store payment card details

We may use trusted service providers to help operate, secure, support, and improve the Service, process payments when enabled, and deliver features you request.

These providers are expected to process information only as needed to support the Service and to apply appropriate security measures.

We apply security practices designed to minimize data exposure:

• Encrypted connections using HTTPS/TLS
• Access controls for sensitive account operations
• Limited retention by design
• Security review and logging for sensitive privacy actions
• Operational controls intended to reduce unnecessary exposure

Our Service may operate globally. Information related to your use of the Service may be processed on servers outside your country of residence.

Where required, appropriate safeguards are used to protect your information.

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Correct inaccurate account information
• Delete your account and associated account data
• Export your account information where required by law
• Object to or restrict certain processing where applicable

We do not sell personal data under any circumstances.

To exercise your rights, use the account privacy controls or contact us at [email protected].

• Account identity data is retained while your account is active.
• Upon account deletion, account records and account-linked swap history are removed from active application tables.
• A limited non-PII erasure record may be retained for up to 30 days for operational verification.
• Security metadata associated with expired sessions is retained for up to 30 days unless erased sooner through privacy controls or a verified support request.
• Expired account-security records are retained for up to 7 days after expiry and are also removed during account deletion workflows where applicable.
• Account usage and result access records may remain available while your account remains active.

We may update this Privacy Policy as the Service evolves or as legal requirements change.

Updates will be posted on this page.

If you have questions about this Privacy Policy or our data practices, contact us at [email protected].